Resume – Courtney Dawn O’Callaghan

Current Position + Activities + Training

Chief Digital Officer | Freer Gallery of Art and Arthur M. Sackler Gallery (11/2013 - Present)

  • Oversee Imaging and Photographic Services; Web Department; Audio, Video, and Network Services; Rights and Reproduction; Digital Media and Technology
  • Member of SI Digitization Program Advisory Committee

WordPress Contributor | Community Training Co-Chair

Speaker | WordCamp NYC 2014

Training | 2013-2014

  • Center for Creative Leadership Attendee – 5 day Leadership Development Program – Greensboro NC

Conferences | 2013-2014

  • Museums and the Web Asia
    • December 2013 – Hong Kong
    • October 2014 – Korea (upcoming)

Previous Professional Experience

Information Technology Director
Feminist Majority Foundation - Ms. Magazine (10/2007 - 11/2013)

  • Provide high level guidance for infrastructure planning and hardware and software procurement. Supervise IT staff and provide operational support for the 60+ employees of the East and West Coast Headquarters of our 501c3 & c4 organizations.
  • Oversee migration to new service providers. Assess potential hires.
  • Provide support for daily maintenance during critical periods.
  • Design and code 7 distinct web sites, numerous blogs, and an e-commerce site.  Configure and maintain our Democracy In Action Customer Relationship Management system. Manage and provide custom programming for our WordPress installation. Manage and customize our Network Solutions CommerceSpace installation.
  • Manage and coordinate multiple organizational Social Media presences on Facebook, Twitter, YouTube and Ustream. Live stream/Webcast annual conferences. Design and conduct annual Social Media training for university professors via Adobe Connect Pro live conferencing software.
  • Hire and manage the web team staff, Ms. Magazine online editorial staff, and quarterly web interns and volunteers.
  • Developed and manage the Foundation and Magazine technology budgets, Create and implemented 1-year and 5-year budgets for all elements under the IT Department.
  • Collaborating with Ms. Magazine Financial Director and Foundation Press Secretary, develop monthly online advocacy schedule, and manage all Magazine and Foundation hardware replacement and IT services.
  • Develop and implement short and long-term content and advocacy building plans, allowing the foundation to better leverage their online tools and websites with the primary focus of advancing the organization’s goals and programs.
  • Act as Web Editor and content coordinator for both the online presence of the Feminist Majority Foundation and Ms. Magazine, the Nation’s largest and most prominent women’s rights magazine. Write and edit online Daily Feminist News Wire, a service distributed weekly via email to over 30,000 organizational supporters.

Developer+Designer | Trainer | Owner
Iniquitous Internet Services - Self Owned (1/2002 - Present)

  • Accomplished instructor, conducting training for hundreds of clients in the use of various Macromedia products in formal, classroom settings.
  • Created online fellowship application management system for Smithsonian Latino Initiative, CSS framework for use in Smithsonian Anacostia Museum site, and edited video for Discovery Theater site.
  • Develop web sites for organizations, focusing on non-profit and woman-owned businesses.

Senior Software Developer | User Interface Designer
Knowcean Consulting – Contracted to Department of Commerce (1/2005 - 9/2007)

  • Designed user interface and performed usability testing for an eight year, multi-million dollar project within the Bureau of Industry and Security, Department of Commerce.
  • Acted as liaison between software engineers and end-users during development of robust, user-friendly, web-enabled software applications utilized by 15,000 international, commercial and governmental users involved in the import and export of sensitive materials. Authored detailed user manuals and all other critical operational documents.
  • Maintained a strict lifecycle management development strategy including project definitions, MS Project development planning, human resource management and allotment assessments, and requirements definitions documentation.
  • Webmaster for the Bureau of Industry and Security, managing multiple intranet and extranet websites of varying security levels along with internal servers tied to the websites and their SQL databases.
  • Received Secret Level Clearance

Information Technology Consultant
Feminist Majority Foundation - Ms. Magazine (1/2005 - 9/2007)

  • Provided high level guidance for infrastructure planning, system deployment, and overall direction of IT development. Oversaw migration to new service providers. Assessed potential hires.
  • Provided support for daily maintenance during critical periods. (Contact Supervisor: No, Contact Me First)
  • Remotely managed staff and resources that I put in place prior to leaving full time employment with Feminist Majority in January 2005.

Information Technology Director
Feminist Majority Foundation - Ms. Magazine (9/2003 - 1/2005)

  • Developed and maintained the IT infrastructure and supervised the IT staff of the East and West Coast Headquarters of these 501c3 & c4 organizations.
  • Hired and managed the web team staff, Ms. Magazine online editorial staff, and quarterly web interns and volunteers.
  • Developed and managed the Foundation and Magazine technology budgets.
  • Worked with Magazine Financial Director and Foundation Press Secretary to develop the monthly online advocacy schedule, and managed all Magazine and Foundation hardware replacement and IT services.
  • Created and implemented 1-year and 5-year budgets for all elements under the IT Department.
  • Developed and implemented short and long-term content and advocacy building plans, allowing the foundation to better leverage their online tools and websites with the primary focus of advancing the organization’s goals and programs.
  • Acted as Web Editor and content coordinator for both the online presence of the Feminist Majority Foundation and Ms. Magazine, the Nation’s largest and most prominent women’s rights magazine. Wrote and edited online Daily Feminist News Wire, a service distributed weekly via email to over 30,000 organizational supporters.
  • Identified and contracted vendors for server hosting, online advocacy capabilities, and credit card processing. Provided technical support to internal network of approximately 30 workstations and three servers, implementing thorough documentation standards.
  • Represented the organization at conferences and on panels. Lectured on web marketing techniques. Member of OneWorld Advocacy Innovations board, January 2003 to January 2005.
  • March for Women’s Lives Online Planning and Coordination:
    • Coordinated the creation of an independent online office for the 2004 March for Women’s Lives.
    • Hired the web development staff for independent March Office. Wrote position descriptions, solicited applications through online venues, and evaluated applicants.
    • Coordinated the development of a nationwide online activist database designed to facilitate communication between geographically dispersed groups. Helped cultivate over 4000 volunteers through online efforts and mass mailings, helping to bring 1.15 million participants to the National Mall on April 25, 2004.
  • Online Store Reengineering:
    • Utilizing ASP.NET and Storefront 6.0, redesigned and increased profitability of online store.
  • East Coast Office Network Infrastructure Build-Out:
    • Designed and implemented major network and system upgrades to bicoastal network infrastructure to increase agility and scalability while reducing overhead and redundancy.
    • Web Hosting Service/ASP Evaluation, Selection and Migration:
    • Overhauled structure of online presence allowing for increased productivity with fewer resource demands. Managed seamless migration.

Senior Web Developer | Design & Training Webmaster
Smithsonian Institution - Office of the Chief Information Officer (1/2001 - 9/2003)

  • Collaborated on a daily basis with various museum specialists to facilitate Institutional web communication goals.
  • Web Design Consultant/Developer:
    • Working hand-in-hand with museum web developers, scientists and interns, facilitated the creation of web site designs specific to the requirements of the individual departments. Smithsonian websites generated over 7.5 million visits per month in FY 2003.
  • Web Development Training Coordinator:
    • Assessed the training needs of the Institution’s 75+ webmasters and created day-long training courses to meet skill levels and time constraints. Scheduled and taught courses at various locations around the Institution.
  • Web Content Initiative Team Member:
    • This pan-Institutional team met with senior Smithsonian staff members of various administrative and programmatic offices to plan and execute enhancements to the Smithsonian’s web presence.
    • Assessed the web communication needs of the various Smithsonian Museums and programs and developed plans and strategies to meet those needs.
    • Created online polls that garnered high response rates and used WebTrends Reporting Center to develop site profiles that tracked the effects of design changes on visitor behavior and traffic flow. The team used this research to create a marketing plan to better brand the Smithsonian’s online offerings, boost online sales and increase virtual and museum visitation.
  • Exhibition Development:
    • Member of the planning committee of the Saudi Women’s Group, in conjunction with the Embassy of Saudi Arabia, for the creation of an exhibition featuring Arabian cultural artifacts to be displayed at the National Museum of Natural History.
    • Traveled to Saudi Arabia to work with the National Museum in Riyadh to document their numismatics collection and bring it to the web via a joint project with the Saudi Museum, the National Museum of Natural History and the Smithsonian Office of the Chief Information Officer under a grant from the American Association of Museums – International Partnerships Among Museums (IPAM) program. Helped author initial grant proposal.
    • Created training sessions and gave presentations to Museum Staff, Saudi Museum’s Women’s Section Staff, the Saudi Royal Princess’s Council and the Cultural Attache of the US Embassy in Saudi Arabia regarding the use of the web in museums and the future of their site.
    • Designed Macromedia Flash video displayed in the September 11: Bearing Witness to History public exhibit for the Smithsonian Museum of American History.
  • Technical Working Groups:
    • Member of various Technical Working Groups (TWGs) that utilize project management practices to assess needs, evaluate vendors, document findings and select solutions to be instituted Smithsonian-wide via the Technical Reference Manual. Member of the Content Management TWG, Web Search TWG, and SI Web Portal TWG.

Education

University of California, Davis – Bachelor’s Degree – 12/1999
Double Major: Women & Gender Studies | English – Creative Writing, Poetry
Double Minor: Film Studies | Cultural Anthropology
GPA: 3.6  | Honors: cum laude

Highlights of Qualifications +  Technical Skills

EXPERT-HIGHLY PROFICIENT:

  • WordPress, Salsa CRM, TweetDeck, HootSuit, sproutsocial, Google Analytics, Basecamp, Balsamiq, Hot Gloo
  • Twitter, Facebook, YouTube, Instagram, Flickr Pro, Ustream
  • Photoshop, Illustrator, InDesign, Dreamweaver, Fireworks, Premier Pro, Final Cut Pro, Sony Vegas, Adobe Connect Pro
  • Notepad++, Sublime Text 2, FileZilla, WAMP, XAMPP, MAMP, PuTTY
  • Microsoft Office + Publisher + Project
  • HTML/HTML5, XML, CSS3, Javascript, JQuery, PHP,   SQL
  • MySQL, MS SQL, MS SBS

PROFICIENT-BASIC:

  • Flash, Perl, Java, AJAX, CFML, Visual Basic/Visual Basic, .NET